VPBA Project - Increase Customer Satisfaction

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CIERP provided key support in an initiative led by UTEP’s Vice President for Business Affairs to improve customer service through survey data collection, analysis, and strategy development. Findings were presented at the SCUP 2010 Southern Regional Conference in Charleston, South Carolina.

Summary of Teams Involved

Evaluation & Surveys
Data & Reporting
Planning & Analytics

CIERP's contributions to the VPBA’s initiative to improve customer service at UTEP stemmed from our research teams' integrated, collaborative efforts.

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Researcher Contact Information
Roy Mathew, Director, Director
rmathew@utep.edu

Evaluation Resources By Topic

As part of our commitment to a culture of continuous improvement, the following resources are available for understanding, designing, and implementing program evaluation.

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